Policies

Shipping Policy

Barbie takes special care in packaging her products and only uses the United States Postal Service for shipping. No other carrier will insure the types of products we sell. Normally, we send items USPS Priority mail with insurance. When an item is shipped, you will be provided with a delivery confirmation number, via email, which you can look up at www.usps.com

For items over $5,000.00, the only form of shipping available is USPS Registered Mail, with a required signature confirmation, for your protection. Under no circumstances will we ship to a P.O. box.

Once an item leaves our studio, we will not be held responsible or liable for what happens in transit nor the time it takes to transport. This is why insurance is important and mandatory. Should an item be lost or damaged in transit we will assist you in making a claim with the US Postal Service.

International Shipping

Due to huge changes in the United States Postal Service Fee schedule, Canadian orders will be charged $20.00. All other overseas shipping is $30.00 and will automatically be charged to the buyer.

Overseas Sales to Indonesia, Singapore, Nigeria, and Romania will be accepted by International Money Order payment in U.S. Funds only.
NO credit cards, bank transfers or bank certified checks will be accepted.

Overnight Shipping & Overnight Shipping for Saturday Delivery

If you need an item immediately and do not want to wait the 2 to 5 days that it normally takes to receive it, you may request overnight shipping. The charge for this is an additional $50.00. This $50.00 will be added to your total and charged to your credit card. The additioanl charge for Overnight Shipping for Saturday Delivery is an additioanl $60.00 for most areas. $60.00 will be added to your Total and charged to your credit card.

If you desire either of these expedited services you MUST let me know immediately by email barbie@barbiejones.com or telephone, that you need it within 24 hours and you must receive an emailed confirmation from me that it is possible. It is almost always, quite possible to ship on the same day so you will receive it within 24 hours.

Exchange & Return policy

Barbie values you, as, her customer and wants you to be 100% satisfied with all of your purchases. barbiejones.com will firmly stand behind all of our products. If for any reason you are not satisfied with your purchase, please notify us within 2 days of receipt of the item, that you will be returning and or exchanging. Notification must be made, in writing, to barbie@barbiejones.com within two days of receipt, of the ordered item, in order to be exchanged or returned. Items will not be refunded after that two day period and will be considered a final sale. The only exception is unless special pre-arrangements have been made and special documents have been signed between Barbie and a stylist, label/studio & or other special client.

All returned and or exchanged items will be charged a 5% restocking fee. No exceptions. The item must be returned in the same packaging in which it was sent and in the same condition. If the item is not returned in the original condition it will not be exchanged or returned for a refund. Items returned must be insured for the value of the purchase. If you return an item without insuring it and it is lost or damaged, we will not refund your money. Should an insured return item be damaged or lost in transit, you must supply us with all documentation necessary to make a claim with the U.S. Postal Service. Without such documentation, refunds are under no circumstances available. Upon receipt of the item in original condition, within two days of original receipt, we will issue a refund check to the purchaser and or an exchange for another item minus shipping plus a minimal 5% restocking fee. The purchaser, exchanging items, will be held responsible and charged for all new and additional shipping fees of the exchanged item to be shipped. Shipping costs to return or exchange an item will not be refunded. The refund payment minus shipping and a 5% restocking fee will be sent to the same address to which the item was sent.